Central Hire Desk Customer Service Centre Marks Two Years of Exceptional Service

Established in 2022, SRL’s Key Account Desk and Customer Service Centre, often referred to as the Central Hire Desk, proudly celebrates its two-year anniversary, commemorating a period of excellence, growth, and unwavering commitment to providing top-notch service to our valued customers.

Providing a central point of contact, streamlining administrative processes, and helping to coordinate operations across multiple regions, the Leeds-based Central Hire Desk has emerged as a cornerstone for customer support. The milestone underscores the hard work, dedication, and collaboration of our exceptional team members who have contributed to the centre’s success.

The Central Hire Desk has become synonymous with efficiency, responsiveness, and customer satisfaction. Through streamlined processes and a customer-centric approach, the Central Hire Desk have not only met but exceeded the expectations of our clients.

Key Achievements

Exceptional Customer Satisfaction:

We take pride in consistently achieving high customer satisfaction, a testament to our team's commitment to delivering exceptional service.
Rapid Growth:

The Central Hire Desk has experienced significant growth, expanding our reach and impact across various customer groups.
Dedicated Team:

We owe our success to the dedicated and skilled professionals who form the backbone of the Central Hire Desk. Their hard work and commitment have been instrumental in reaching this milestone.
Compliance:

The Central Hire Desk manages trailer compliance ensuring all our trailers adhere to the correct and up-to-date government rules, regulations and laws ensuring exceptional safety standards.

Looking Ahead

As we celebrate this momentous occasion, we remain focused on continuous improvement and innovation. The Central Hire Desk is committed to evolving with the ever-changing landscape of customer service, ensuring that our clients receive the highest level of support.

Central Hire Desk Manager, Tracy Sezol, comments:

“We are incredibly proud to celebrate the two-year anniversary of the Central Hire Desk. As a team, we were introduced to help elevate our service offering, especially for re-hire customer and key accounts. We have developed strong customer relationships and frequently receive outstanding feedback which reinforces our belief that we are fulfilling customer needs.”

Alison Spooner, Service Director, added:

"We are really pleased to celebrate the two-year anniversary of the Central Hire Desk Customer Service Centre. This milestone reflects the hard work and dedication of our team. A special thanks to Tracy, who works tirelessly with our key customers building a strong bond and earning their trust. She works hard to ensure our internal processes work smoothly and that our revenue is protected.”

“Charlene Blackburn also took on a new role of Commercial Co-ordinator last year, helping to manage our customer long-term contracts; a role that involved creating a whole new process. Needless to say she has smashed it!”

“We look forward to building on this success. The possibilities are endless! We have some excellent innovations in the pipeline which will require central support from our fantastic admin teams. This will help us to continue to elevate our services and exceeding the expectations of our customers in years to come."

Dave Ingleby, National Operations Director, also commented:

“As the name suggests, the Central Hire Desk plays a pivotal role with our key account customers. They let customers know that one phone call is all it takes, and the Central Hire Desk will do the rest; liaising with our national depot network to ensure we deliver on-time, every time.”

An Exceptional Team

The Central Hire Desk is a leading provider of customer service solutions in our industry. The success of the department would not be possible without the outstanding members is down to the members of our team.

As well as Tracy and Charlene, we also have Amy Harrison, Natalie Mutch and Chardia Cummings who joined the team as Central Hire Desk Co-ordinators. They do a brilliant job helping to connect customers and key accounts to depots. The Central Hire Desk would not have reached this milestone without the constant dedication, outstanding customer support & hard work they provide daily.

With a commitment to excellence and a customer-centric approach, we are proud to have established ourselves as a trusted partner for businesses seeking exceptional customer support.