The cost of Variable Message Signs (VMS) extends beyond the price you pay to buy or hire them; it also includes the potential impact they can have on your project if they don’t work as they should.

Not only can unreliable VMS impact site safety and generate additional costs (for example an unplanned site visit), but they can also cause significant inconvenience to those depending on them and even result in reputational damage.

Imagine, for instance, the impact of the failure of VMS directing high volumes of traffic at motorway roadworks or keeping people safe at a major event…

That’s why in addition to choosing VMS you can rely on (see our blog Why compromise on the quality of your VMS?), it’s vital to consider the after-sales service your VMS provider offers.

At SRL, we’ve designed our after-sales service to support our customers in the areas that matter most:

• Availability: our nationwide network of more than 30 depots, VMS lorries and specialist logistical support means we can get products to customers quickly. Wherever they are.
• Responsiveness: our dedicated VMS team is available 24/7/365 to deal with customer questions and queries and can change the message displayed on any VMS in an instant.
• Set-up advice: we can manage the process from beginning to end; scoping out proposed locations before sending screenshots to the customer for final confirmation and organising the VMS to be delivered to site.
• Proactive support: we monitor all deployed VMS via our in-house system, often resolving issues (like batteries that need charging) before the customer is even aware of them.
• Compliance: we regularly advise on the compliance issues around message content in line with the Traffic Advisory Leaflet (TAL).

SRL VMS offers a powerful combination of industry leading reliability supported by a comprehensive after-sales service that help ensure the success, efficiency, and profitability of any project.

To find out more call 01606 738866, email hire@srl.co.uk, or go to www.srl.co.uk/pages/vms.